Returns
Cancelling your order / Changing your mind
You have the right to cancel your order prior to despatch and anytime up to 7 days after receipt of the goods. You must put this in writing to us by email, by using the Contact Us link located on the homepage of our website.
If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to us at your own cost and we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery/ Royal Mail Recorded Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.
- The product must remain sealed
- The product must remain unused
- The goods must be returned with all packaging. You must take reasonable care of the goods and return them in their original and undamaged condition
- The product is returned with its original receipt/invoice
Goods excluded from the right to cancel:
- Unsealed products such as computer software, computer hardware, computer flash memory, memory cards etc. A customer does not need to remove a product from sealed packaging to see if the product is fit for purpose or it is compatible for their own or third parties use.
You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.
Once you have notified us that you are returning your order and we have issued you with a RMA number, once we have received the goods back undamaged, you will be refunded or credited within a maximum of 28 days for any sum that has been paid by you or debited from your payment card for the goods (excluding any return postage costs) .
- If you return used goods then we have the right to refuse with immediate effect unless the goods are faulty.
Faulty or incorrectly described goods
In the case of faulty or incorrectly described goods please notify us (as described in this section), return the goods yourself at your own cost and risk, in this case, we strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery.
All goods returned as faulty will be checked and if found to have no fault will be returned to you. No refund will be processed until the returned goods have been received back into our warehouse and fully checked.
Exchange of goods
You are welcome to exchange any goods purchased from this website provided they meet the criteria set out in the section 'Cancelling your order / Changing your mind' and criteria set out in the section 'Obtaining a Returns Authorisation Number' located on this page.
We have the right to charge a return administration and carriage fee of £1.50 for an exchange of goods.
Obtaining a Returns Authorisation Number
You must prior to returning any goods received obtain a Returns Authorisation number (RMA) by calling emailing us via the Contact Us link on the homepage or Contact Us link located at the bottom of the homepage. Failure to do so will result in your return being refused unless we agree otherwise. Please note - Once you have been issued with a returns reference you must return the goods to us within 7 days of receiving the RMA, otherwise this may result in a delay processing your refund. It may take up to 5 working days for us to reply to your request for an RMA number.
Return the goods, with your RMA number (please write this clearly on the outside of the packaging) to the following address;
Newlands House
Unit B2, 60 Chainhouse Lane
Whitestake
Preston
Lancashire
PR4 4LG
United Kingdom
Please also include a copy of your invoice with your return and again, please write your RMA number on this copy invoice.
Errors and Omissions
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our link on the homepage or Contact Us link located at the bottom of the homepage section
We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.
Product photographs are for illustration only, products may differ from those shown. Descriptions are supplied by the manufactuer and may change without notice.
We reserve the right to withdraw any item from sale, at any point prior to despatch, for whatever reason.
Offers, prices, specifications and services are subject to change. All goods subject to availability.
The Distance Selling Regulations allow you to withdraw from any purchase made from us at any time 7 working days after the date you receive the item.
If you the customer, wants to return an unwanted purchase and it remains unopened and unused, as there is no error on our part we will refund the purchase but we will not refund your delivery costs. A customer does not need to remove a product from sealed packaging to see if the product is fit for purpose or it is compatible for their own or third parties use.